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Here is a list of the 10 most annoying traits in tele-sales reps based on a recent survey of   some B-to-B decision makers. Are you guilty of any of these traits? Not sure? Ask someone you trust.

#1: “How are you today?”

Prospects rank this as their #1 complaint of telephone reps. The overwhelming majority of those surveyed feel it is trite and insincere and a complete waste of time. It immediately makes them weary and defensive.  What a lousy way to start a call. Since they don’t like it, don’t use it. It’s that simple.

#2: Butchering their name

Prospects hate it when you butcher their name. While it is true that some names are complex and the prospect is used to it, imagine how impressed they will be if you master the name. You do that by calling someone else in the company and asking them for the proper pronunciation. Practice. Write it phonetically. Get it right.

#3. Presenting in a monotone.

A lifeless and lack luster delivery of your opening statement is a one-way ticket to disaster. The prospect senses that you are bored or unprepared in a split second. Over 80% of your telephone communication is through the tone of your voice. Remember that!

# 4. Beating around the bush.

Prospects say that many telephone reps fail to get to the point of the call quick enough; they beat around the bush. The prospect gets confused and impatient. The call becomes an intrusion. Get to the point.

# 5.  Not presenting a benefit.

While some reps are capable of getting to the point, many have failed to delineate the benefit to the client. The benefit is what gets the prospect to tune, listen and listen longer. If you can reduce expenses, say so. If your service will improve productivity, tell them up front.  If you can improve revenues, let them know.

# 6.  Not getting the prospect involved.

No one likes or wants a monologue. The client needs to be engaged to feel part of the process. This means asking questions, getting agreement and seeking acknowledgement so that there is a two-way dialog.

# 7.  Not answering a question.

Prospect despise it when they ask you a question or toss out an objection and you ignore it or you skate around by not answering the question directly.  They feel you are hiding something and the instantly, instantly distrust you.  Why risk that? Have your replies prepared.

# 8. Interrupting

Prospects complain about tele-sales reps who interrupt them with slick answers or more features. When your prospect talks, you listen. Don’t interrupt. Hear them out. Evaluate what they saying. Let them finish. Then, and only then, should you respond.

9. Sarcasm

Tele-sales reps can blow a sales opportunity by the use of sarcasm or by the ridiculous use of rhetorical questions such as, “You want to save money, don’t you?” or “You’re a smart shopper, aren’t you? Or, “Well, if you’re not interested in reducing the cost of your deliveries, that’s fine by me.” Further comment is unnecessary, right?

# 10. Not knowing when to quit.

In B to B (much less in B to C), most decision makers will cut you some slack because they know you are doing your job but do not push it. After the third ‘smokescreen objection’ (i.e., the objections seems patently false) you should probably cut you losses and move on.  The time spent trying to convert and non-convertible prospect is better off spent with a new prospect. End of story.

Managing these tips is easy enough. Be well prepared. Be prospect focused. Be sensitive and use you common sense. Let these be your guides and you will be more successful when tele prospecting.

People really brought their A game this April for the Break prank contest. These are all gems featuring a mother scared into labor, a rat trap revenge, and more.

According to a recent AT&T study, more than 70% of business calls are placed on hold for an average of 45 to 60 seconds each. 60% of the callers placed on hold hang up, and 30% of those that hang up never call back.

The opportunity to reach out to your customers is now!

They are a captive audience, and are eager to hear what you can do for them. While they are waiting, which for some business could be upwards of 10 minutes or longer, you need to keep their interest, keep them happy, and most importantly, retain their call to avoid losing them and their confidence before you can even meet their needs.

By making good use of your on-hold messaging, you will be able to:
– Keep your callers interested – Increase satisfaction levels regarding their experience with your company – Introduce new products or services for potential cross sells – Provide additional information about your company in a friendly manner – Instill trust and assurance that you’ll be with them shortly – Retain your callers while on-hold – Save money by retaining the caller, eliminating the need for them to call again

To really capitalize on your on-hold messaging, alternate courtesy messages with marketing messages.

Here’s a sample of a brief On-hold Script.

On-hold Messaging Script:

Courtesy Message:

Thank you for calling Extreme Sports Gear and Mountain Bikes. We’re glad that you called and appreciate your business. In respect of your time, a customer service representative will take your call shortly so that you can get back to the great outdoors.

Music in between messages for 30 seconds or so appropriate to your listening audience.

Marketing Message:

Are you at our website right now? If so, click on the “Special Offer” advertisement on our home page to take advantage of our Online Summer Sale! Anything listed on our website is 25% off if purchased online. Get in the groove of Summer early and save!

Depending on the average time that your customers are on-hold, your on-hold script length will vary.

For an average system where customers are on-hold for 1-3 minutes, it’s wise to have at least 2 courtesy messages and 2 marketing messages, each message timing out to precisely 30 seconds (:30).

Music should play in between the messages for 30 seconds (:30). This will result in 2 minutes of voice-over and 2 minutes of uninterrupted music play, giving you total of 4 minutes of on-hold messaging.

For systems supporting callers on-hold longer than 4-5 minutes at a time, make sure that your material is kept fresh for your audience, with at least 4 different courtesy messages and 4 different marketing messages.

To accompany the voice-over, music is often used as a secondary track in a voice-over recording. Music can vary throughout or remain true to a theme.

Music should reflect your business and your customer base. If you’re servicing an extreme sports crowd, the music might reflect that culture and encompass a touch of rock, soft punk, or alternative music genres.

Capture this opportunity by sharing your message while your customers wait on-hold. With a powerful on-hold recording and a professional voice talent to deliver your message, you’ll be well on your way to converting callers into buyers.

Though there may be times when caller ID spoofing is harmless, those using it often know that you will not pick up the phone if you knew the true origin of the call. This is not something that everyone will have to deal with, but the practice is more common than you may think. There are many reasons why someone would choose to use caller ID spoofing when calling your home, and these are all things that any consumer should know about for their own protection and privacy.

One of the most harmless uses of caller ID spoofing is by collection agencies. These are people who do have legitimate business with you, but they may not have had any success in contacting you. Most do not use call spoofing, but some of them do. The number they use will vary, but the result is all the same. They want to get you to answer the phone, and will try to accomplish this by pretending to be someone else.

Another reason caller ID spoofing is used can be on the iffy side. Some law enforcement may use this, along with private investigators, to get someone to answer a call. This is not common, but it has been done. When someone does not wish to be found, they will not answer the phone for just any number. Some will use caller ID spoofing by using a number that would feel safe to the target to get them to pick up. This may not get someone to talk, but it can confirm a number and even a location.

Most troublesome would be the use of caller ID spoofing to steal identity or to harass someone. If someone has some information on you, but needs more to get credit in your name, they may use pretext to call your friends and family in the hopes that they will get them to say what the thief needs to know. They can use the caller ID spoof to make your loved ones believe the call is coming from someone they trust or from a legitimate company. Along the same lines, this same thing is used in conjunction with scams to get you to sign up for an offer or service that you would naturally assume is coming from a company that you trust.

Though you can find the owner of a phone number here, this may not always get you what you need. It doesn’t hurt to try though. Any information you can get will be helpful if you are the victim of fraud or identity theft. When in doubt about any number calling your home, even if the number is something familiar, let your answering machine do the screening for you. Those with real and legitimate business with you will often leave a message. Those that do not may have something to hide.

Product Description
CD 1

OM Bhu Bhurvaha Swaha
Hey Riddhi Siddhi Ke Data
Payoji Maine Ram Ratan Dhan Payo
Aisi Lagi Lagan
Mere To Girdhar Gopal
Mai Nahin Makhan Khayo
Ramcharitmanas
Jag Mein Sunder Hain Do Naam
Bhajore Man Ram Govind Hari
Hari Ka Dhyan Laga Man Mere
Chalti Chakki Dekh Ke
Lage Vrindavan Niko
2nd CD

Tum Asha Vishwas Hamare
Sancha Naam Tera
Sainath Tere Hazaron Haath
Vaishnav Jan To Ten Kahiye Je
Radha Raseshwar Vrindavaneshwar
Aya Dwar Tumhare Rama
Ganga Dh… More >>

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